Data Deletion

Quick Summary

• You may request deletion at any time.
• Send the request from the email associated with your Chakula account where possible.
• We may ask you to verify your identity before deleting data.
• Some limited records may need to be retained where required for legal, security, fraud-prevention, accounting, or dispute-resolution purposes.

1. Request Deletion

Email support@chakula.africa with the subject Chakula Data Deletion Request. Include the email address or phone number associated with your account and enough information for us to identify the account.

2. What Is Deleted

Once a verified deletion request is completed, we will delete or de-identify personal information associated with the account that we are not required or permitted to retain. This can include profile information, food preferences, food logs, assistant history where associated with your account, and other account-linked app data.

3. What May Be Retained

We may retain limited information where reasonably necessary to comply with law, maintain financial or transaction records, prevent fraud or abuse, resolve disputes, protect the service, or demonstrate that a deletion request was completed. Where possible, retained information will be limited to what is necessary for those purposes.

4. Processing Time

We aim to acknowledge deletion requests promptly and complete verified requests within the timeframe required by applicable law. Complex requests or legal retention requirements may take longer, in which case we will communicate where appropriate.

5. Contact

For deletion requests or questions about account data, contact support@chakula.africa.